Kiroro Grand Japan

Instructors – Adults
Ebbe, Gerry, and Emil were all great, especially Ebbe and Gerry. Ebbe takes his job very seriously and is extremely patient, while Gerry is funny and easygoing.

Instructors – Kids
We really appreciated Martin, Lucas, Harry, Archie, and the whole team. For the Petit Club, Jess took wonderful care of my younger kid.

Food & Beverage
Food and drinks remain excellent as always.

Family Events
The family events were great.

Boutique
The boutique is lovely. Inés and her team are warm and sweet.

Areas for Improvement

· Cleaning – Needs improvement; currently feels very basic.
· Front Desk & Reception Operators – They call at hours that are too early and are not thoughtful or helpful enough.

We had a wonderful stay at Club Med and are very happy with the overall experience. The room was clean, spacious, and very comfortable, which made it perfect for our family.

The food was another highlight — there was a great variety of options, and everything we tried was delicious. It was easy for everyone, including our kids, to find something they enjoyed.

The ski lessons were excellent. The instructors were patient and professional, making the learning experience fun and enjoyable. Our kids especially loved their instructors, Kei and Hunter, who made the lessons even more memorable for them.

We also want to give a special mention to Hinako, who guided us during the Sleigh and Snow Fun activity. She was very nice and friendly, and made the experience even more enjoyable for our family.

Overall, it was a very satisfying stay and we would definitely consider coming back again!

Kiroro Grand is the newest of the three Hokkaido Club Med Ski resorts we've visited. The rooms are the nicest across the three properties. Ski equipment was well-maintained with a seamless fitting experience.

Kids Club was large but ran efficiently and felt more organised than Tomamu. Food variety and quality sits slightly below Sahoro and Tomamu, but remains very good overall. Tip: If you want decent coffee, skip the restaurant machines and go to the barrista at the bar counter.

A note for parents during high season: the younger ski classes (Panda and Tiger) are PACKED and can be overwhelming. Once your children progress beyond those levels, instruction quality is decent and advancement is quick. The instructors are incredibly high energy and great at managing kids on the slopes.

For adult classes, ski instructor Sergei was worth calling out - across four consecutive days, he progressed our group from Club 1 to Club 2 through systematic teaching — he explains the reasoning behind each technique before asking for execution, checks comprehension individually before progressing, tracks every student's form simultaneously, and delivers real-time feedback while leading the group downhill. He manages to give more attention where needed, without lowering the standard for anyone.

From the perspective of a ski beginner genuinely petrified of heights — if you have the opportunity to be placed in his group, consider it a privilege to learn from a technical expert.

This is our 2nd trip to Kiroro Grand and we still love it so much!

Our snowboard instructor Mecaela will be the reason why we are already thinking of a 3rd trip to Kiroro Grand. She is so encouraging & she makes the lesson so interesting and fun. She pushes us to our limit and make us feel so confident with snowboarding after going 4 days of her classes. She is also in the circus team where she performs in the evening. Such a talented woman!

Ings from Reception Team is such a lovely girl! We invited her to have dinner with us and it was one of the best choices we made. We have so much laughter over dinner and always looking out to see if we can spot her so that we can have meals together with her.